PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
|Product name||펜코프 토트 가방|
|Select item with details above|
(Minimum Order : 1 or more / Maximum Order 0 or less)Size Charts
Discounted amount of your subtotal will appear when you place your orders.
We accept the following forms of payments:
Shipping Rates & Delivery
Below are the delivery methods available with estimated arrival time:
* Shipping fee for countries listed in [Countries We Ship To] will be calculated based on the total purchased amount as below:
* All costs in US Dollars.
Shipping will take 7-10 business days for in-stock items. Shipping may take longer for some items.
*Please note that these are estimated delivery times only, therefore we are not guaranteeing delivery dates.
Countries We Ship To
● Bosnia and Herzegovina
● Brunei Darussalam
● Czech Rep.
● Hong Kong
● Lao People's Dem Rep.
● New Zealand
● Russian Federation
● Saudi Arabia
● Sri Lanka
● United Arab Emirates
● United Kingdom
EMS tracking information may take 2-3 days to be available.
Worldwide Tracking: http://www.track-trace.com/post
USA Tracking: https://tools.usps.com
Canada Tracking: http://www.canadapost.ca
Australia Tracking: http://auspost.com.au/track
Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
● To qualify for a return, the return request should be made within 7 days of receiving the item, otherwise it is not acceptable.
● Merchandise must be unworn and unwashed.
● Items returned must be in their original condition, which includes tags and any packaging.
How to Return
You must inform us beforehand about the return/exchange via E-mail.
State clearly what you are returning and the reasons why you are returning these items.
Mail your return to:
Damage, Defective Item(s)
If you receive a damaged or defective item, please contact our Customer Center within 7 days of receipt.
We will assist you to get exchange with new item and related extra cost (returning + reshipping fee) will be in responsible by us.
However, if you request to get a different option (size or color) other than what you first ordered, then, it will be considered as exchange due to change of mind so shipping cost will be in responsible by you instead.
Your order will be handled under following procedure:
①You will be asked to send photos of the damaged or defective item through e-mail.
②Return the damaged or defective item then send us the photo of return shipment receipt.
③Return cost will be refunded in store credit or the payment method you used for the order as return item arrives.
④Reship the new item and new tracking number will be sent to you through email.
we do not accept exchanges after the delivery.
To exchange item before delivery, please contact CS center via email.
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